Answer :
The training evaluation design described is a pretest-posttest design.
The preparation assessment configuration depicted is an illustration of a pretest-posttest plan. In this plan, the coaches surveyed the members' client care abilities before the preparation program (pretest) utilizing a pretending exercise.
Then, at that point, after the culmination of the preparation program, the coaches evaluated the members' client care abilities again utilizing a similar activity (posttest).
By contrasting the pretest and posttest scores, the mentors had the option to decide if there was a huge improvement in the members' client support abilities because of the preparation program.
The pretest-posttest configuration is usually utilized in preparing assessment as it considers the estimation of progress by contrasting members' exhibition when the mediation. It evaluates the viability of the preparation program and gives important experiences into the effect of the preparation on members' abilities and information.
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Final answer:
The trainers at CBR Corporation had used a pretest/posttest evaluation design to assess the effectiveness of a customer service training program, showing a marked improvement in the participants' skills.
Explanation:
The described scenario is an example of the pretest/posttest training evaluation design. This method involves measuring participants' skills before ('pretest') and after ('posttest') a particular intervention - in this case, the customer service training program. This allows trainers or researchers to compare the two sets of results and determine any significant improvements or changes in performance. It's essential in demonstrating the effectiveness of a training program, as it directly shows the extent to which skills or knowledge have improved post-training.
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